At Casa Alessia, we strive to provide a seamless and convenient shopping experience for our customers. Our Shipping Policy outlines the details of our delivery services, so you can shop with confidence.
We are pleased to offer free delivery for orders totaling $100 or more. For orders below this threshold, a nominal delivery charge of $7.95 will apply.
Our standard delivery window typically spans 2 to 3 working days. We understand that timely delivery is important to you, and we'll keep you informed regarding the estimated delivery date. Depending on the delivery mode, you will receive a link via SMS and/or email from our trusted delivery partners. Should you require any adjustments to your delivery time, please don't hesitate to reach out to us after placing your order, and we will make every effort to accommodate your request.
**Same Day and Next Day Delivery**
For selected products, we offer the convenience of same day and next day delivery options. You can check the availability and pricing for these expedited delivery services on each individual product page. We understand that certain items may require immediate delivery, and we are pleased to offer this option for your convenience.
Whilst we make every effort to ensure punctual delivery, unforeseen circumstances may occasionally cause delays. In such cases, we will proactively reach out to you before the scheduled delivery to keep you informed of any changes.
Before accepting your delivery, please thoroughly inspect all goods to ensure they are in good condition and free from any faults or damage. By accepting the delivery, you acknowledge that the goods meet your expectations.
**Faulty or Damaged Items**
In the unfortunate event that you receive a faulty or damaged item, please promptly take clear photos of the damages and email them to firstname.lastname@example.org. We will respond promptly with guidance on the next steps to address the issue.
For details regarding refunds, please review our Refund Policy page.
If, during the checkout process, you realise you have provided an incorrect delivery address, please take immediate action by reaching out via email at email@example.com or WhatsApp 8022 9459 with your order number and the corrected information. We can make the necessary address changes free of charge if your order has not yet been delivered.
In the event of unsuccessful deliveries due to incorrect or incomplete address information, the order will be returned to our warehouse. Our team will reach out to you to reschedule the delivery, and delivery charges will be applicable for all redeliveries.
We appreciate your understanding and cooperation in adhering to these guidelines to ensure a smooth and efficient delivery process. If you have any questions or require further assistance, please feel free to contact us at firstname.lastname@example.org. Your satisfaction is our priority, and we are committed to providing exceptional service throughout your shopping experience.