We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@casaalessia.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@casaalessia.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Shipping Policy

We offer free delivery for orders above $80. For orders below $80, the delivery charge is $10.

Our standard delivery window is 2 to 3 working days, and you will be notified in advance of your delivery. Depending on the delivery mode, you'll receive a link via SMS and/or email from our delivery partners. If you need to update your delivery time please contact us after you have placed your order and we'll do our best to accommodate.

In the event of unforeseen delays, we will endeavour to contact you prior to your delivery. 

Please check the condition of all goods before accepting delivery. In receiving the delivery, you acknowledge that the goods are in good condition and not faulty or damaged.

If you receive a faulty or damaged item, please take a photo of the damages and email to hello@casaalessia.com as soon as possible, we will then advise on the next course of action.

Please check out our refund policy here: https://casaalessia.com/pages/shipping-returns

Incorrect Address

If you have provided an incorrect delivery address during checkout, please email your order number and the correct information to hello@casaalessia.com as soon as possible. We will only be able to make changes free of charge if your order has not yet been delivered.

Any unsuccessful deliveries due to incorrect information will be returned to our warehouse. You will then be contacted by our team for rescheduling. Delivery charges are applicable to all redeliveries.