
Exquisite Craftsmanship

A Timeless Treasure for Generations
Kind Words From Our Customers
Sustainably Handcrafted Pieces
With Soul & Story
Every piece is meticulously handcrafted by skilled artisans who expertly wield locally sourced, natural materials. Our products are designed to be timeless, destined to be cherished by generations to come.

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Frequently Asked Questions
8022 9459
Drop us a message on WhatsApp to have your questions answered immediately.
Operating Hours: Mon-Sun, 8am - 7pm
What is Capiz Seashell, and where is it sourced from?
Capiz seashell, also known as the windowpane oyster shell, is primarily sourced from the coastal areas of the Philippines. These shells are harvested sustainably and hand-selected for their quality.
Is the Capiz Seashell Christmas Ornament fragile and prone to breakage?
Whilst Capiz shells are delicate, the ornament is carefully crafted to be durable. Proper handling and storage, as outlined in the care instructions, will help maintain its beauty and prevent damage.
Where are Casa Alessia's products made?
We partner with independent designers and skilled artisans around the world to create high-quality and lasting homeware. You may learn more about us here.
When will I receive my order?
We dispatch orders within 36 hours. If you've chosen free standard delivery, please expect your order to arrive within 3-5 days.
You may also choose same-day delivery or next-day delivery on checkout. Please place your order before 3pm for next-day delivery.
What are the shipping charges?
We offer free standard delivery for all orders with a minimum purchase of $100. You may also choose same-day and next-day delivery on checkout.
I haven't received my order. What should I do?
Please contact our customer service team at hello@casaalessia.com or drop us a WhatsApp message at 8022 9459, Monday - Sunday, 8am - 6pm with your order number and we will be happy to assist you.
I've received my order, but it's faulty. What should I do?
Firstly, we're sorry you received the wrong or faulty product. We're dedicated to resolving any issues. Simply complete our Online Return Form to request a swift replacement, and leave the rest to us.
Can you gift wrap my order?
Please visit our dedicated page for GIFTING where you can find a selection of products that are pre-wrapped in sustainable and beautiful packaging. Additionally, if you would like us to handwrite a personalised message on a card, simply leave the message in the personal note section during checkout.
8022 9459
Drop us a message on WhatsApp to have your questions answered immediately. Operating Hours: Mon-Sun, 8am - 6pm

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