**Return Policy - 100-Day Trial**
*Last Updated: 6 Jan 2024
Welcome to our 100-Day Trial Return Policy.
At Casa Alessia, we want you to be completely satisfied with your purchase. If for any reason you change your mind or encounter issues with your order, we've got you covered with our 100-Day Return Policy.
Please take a moment to review the terms and conditions below.
**Returning Your Purchase**
If you decide to return your purchase within 100 days of the date you received the item, we offer a hassle-free, no-questions-asked return process.
Here's how to get started:
1. Fill in our Online Return Form.
2. For items that arrived damaged or if you received the incorrect item, we will arrange for a prompt replacement. Please request a replacement by filling in our Online Return Form.
3. In the rare event that your Online Return Form fails to upload, please email us at hello@casaalessia.com with your order number and photos of the item so that we can assist you accordingly. Please note that this policy applies to orders made after 30 Oct 2023.
**Return Eligibility**
To ensure a smooth return process, please ensure that your items meet the following returnable conditions:
- The return is initiated within 100 days after delivery.
- The item is in new condition and has not been used.
- The original packaging is intact.
- The item is not marked as "As-Is," "Made-to-Order," or "Final Sale" (indicated on the product page).
Please be aware that we reserve the right to reject any returns that do not meet the above conditions or if the item is no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.
**Non-Exchangeable and Non-Returnable Items**
The following items are non-exchangeable and non-returnable:
- Scented Candles
- Dinnerware
- Flatware/Cutleries
**Refund Amount**
As we incur hard shipping costs from logistics, it's important to note that all delivery costs are non-refundable. Voucher codes cannot be re-issued if you return your order.
This means you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item purchased using a voucher code, only the final paid price (after discount) will be refunded.
Casa Alessia reserves the right to change our policies at any time without prior notice. We value your satisfaction and are here to ensure you have a positive shopping experience. If you have any questions or concerns, please contact us at hello@casaalessia.com
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