Frequently Asked Questions

We want you to be completely satisfied with your purchase, so we accept returns within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team at hello@casaalessia.com as soon as possible. We'll do our best to accommodate your request.

Yes, we welcome visitors to our warehouse at 3016 Bedok North Ave 4 #06-24, by appointment. You may book your visit here.

Additionally, a handpicked selection of our items is available at our Retail Partners for immediate purchase.

Absolutely, our ceramic tableware are 100% lead-free and made without harmful chemicals, ensuring they are safe for everyday use and consumption.

All matte and semi-matte ceramics are susceptible to marks from cutlery use. These aren’t actual scratches but metal residue that can be cleaned off easily using Bar Keepers Friend Cleanser & Polish or a baking soda solution.

Yes, we can! For just $4.90, our gift wrapping includes a reusable fabric wrap and a Casa Alessia gift card for your personalised message. Simply add the Gift Wrapping option to your cart before checkout.

Yes, we offer instalment payment options via Grab PayLater and Atome.

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

We dispatch orders within 48 hours. If you've chosen free standard delivery, please expect your order to arrive within 3-5 days.

You may also choose same-day delivery or next-day delivery on checkout. Please place your order before 3pm for next-day delivery.

We offer free standard delivery for all Singapore orders with a minimum purchase of $100. You may also choose same-day and next-day delivery on checkout.

We ship worldwide! For orders in Singapore, enjoy free shipping on purchases of $100 and above.

In Malaysia, standard shipping is RM50, with free shipping for orders of RM500 and above.

For shipping rates to other locations, please email us at hello@casaalessia.com for enquiries.

Yes, you can collect your order at 3016 Bedok North Ave 4, #06-24. Orders are typically ready within 2 business days, and you will be notified via email when your order is ready for collection.