Frequently Asked Questions

We want you to be completely satisfied with your purchase, so we accept returns within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team at hello@casaalessia.com as soon as possible. We'll do our best to accommodate your request.

Yes, we welcome visitors to our warehouse at 3016 Bedok North Ave 4 #06-24, by appointment. You may book your visit here.

Additionally, a handpicked selection of our items is available at Attic Living for immediate purchase.

Absolutely, our ceramic tableware are 100% lead-free and made without harmful chemicals, ensuring they are safe for everyday use and consumption.

All matte and semi-matte ceramics are susceptible to marks from cutlery use. These aren’t actual scratches but metal residue that can be cleaned off easily using Bar Keepers Friend Cleanser & Polish or a baking soda solution.

At the moment, we do not offer gift wrapping services. However, we provide branded gift cards that are blank and free of charge. You can request one in the "Add a Note" section of your cart during checkout.

Yes, we offer instalment payment options via Grab PayLater and Atome.

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

We dispatch orders within 36 hours. If you've chosen free standard delivery, please expect your order to arrive within 3-5 days.

You may also choose same-day delivery or next-day delivery on checkout. Please place your order before 3pm for next-day delivery.

We offer free standard delivery for all Singapore orders with a minimum purchase of $100. You may also choose same-day and next-day delivery on checkout.

Currently, we extend our shipping services to Malaysia, in addition to Singapore. Stay tuned, as we plan to expand our shipping destinations.

Yes, you can collect your order at 3016 Bedok North Ave 4, #06-24. Orders are typically ready within 2 business days, and you will be notified via email when your order is ready for collection.