**14-Day Refund Policy
At Casa Alessia, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward 14-day refund policy.
Here's how it works:
1. Initiate Your Refund: Email us at hello@casaalessia.com within 14 days of receiving your item. Please include your order number and a brief explanation of the reason for the refund.
2. Condition of Items: Items must be returned in their original condition, unused, and in their original packaging.
3. Non-Returnable Item*: Please note that certain items are non-returnable and non-refundable, including personalised items, used items, sale items, perishable goods, gift cards, hygiene-related items, and fragile items once opened.
4. Shipping Costs: Return shipping costs are the responsibility of the customer unless the item arrived damaged or you received the wrong item.
5. Processing Your Refund: Once we receive and inspect your returned item, we will process your refund. The refund will be credited to your original method of payment within 7-10 business days.
For any questions or concerns, please reach out to us at hello@casaalessia.com. We're here to help!