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Frequently Asked Questions
Drop us a message on WhatsApp to have your questions answered immediately.
Operating Hours: Mon-Sun, 8am - 7pm
Where are Casa Alessia's products made?
We partner with independent designers and skilled artisans around the world to create high-quality and lasting homeware. You may learn more about us here.
When will I receive my order?
We dispatch orders within 48 hours. If you've chosen free standard delivery, please expect your order to arrive within 3-5 days.
You may also choose same-day delivery or next-day delivery on checkout. Please place your order before 3pm for next-day delivery.
What are the shipping charges?
We offer free standard delivery for all orders, no minimum purchase required. You may also choose same-day and next-day delivery on checkout.
I haven't received my order. What should I do?
Please contact our customer service team at email@example.com or drop us a WhatsApp message at 8022 9459, Monday - Sunday, 8am - 7pm with your order number and we will be happy to assist you.
I've received my order, but it's faulty. What should I do?
Firstly, we're sorry you received the wrong or faulty product. Please contact us either by email at firstname.lastname@example.org or drop us a WhatsApp message on +65 8022 9459 (Monday - Sunday, 8am-7pm), and state your order number, the product which is at fault, and the issue.
Can you gift wrap my order?
If you want to gift wrap your order for someone special, just select the gift wrap option at checkout, write a message for the recipient and we’ll make sure that your gift arrives in one of our beautiful gift boxes!
Do you have a showroom?
Yes! We're located at 18 Kaki Bukit Rd 3, #05-12. Showroom visits are currently by appointment only. Click here to book your appointment.
Drop us a message on WhatsApp to have your questions answered immediately. Operating Hours: Mon-Sun, 8am - 7pm