
Artisan Craftsmanship

The Preferred Mug Shape of Coffee Connoisseurs and Expert Ceramicists
Kind Words From Our Customers
Sustainably Handcrafted Pieces
With Soul & Story
Every piece is meticulously handcrafted by skilled artisans who expertly wield locally sourced, natural materials. Our products are designed to be timeless, destined to be cherished by generations to come.

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Frequently Asked Questions
8022 9459
Drop us a message on WhatsApp to have your questions answered immediately.
Operating Hours: Mon-Sun, 8am - 7pm
Can I use the Lugn Mug for beverages other than coffee and tea?
Absolutely! The versatile design of the Lugn Mug makes it suitable for a wide range of hot and cold beverages, including hot chocolate, soups, iced coffee, and more.
Is the Lugn Mug microwave and dishwasher safe?
Yes, the Lugn Mug is designed to be both microwave and dishwasher safe for your convenience. You can easily reheat your beverage or clean your mug without any concerns.
How can I prevent and remove stains from my Lugn Mug?
To prevent stains, we recommend rinsing your mug promptly after each use and giving it a thorough wash. For stubborn stains, you can try a mixture of baking soda and water or a mild vinegar solution. Avoid using harsh abrasives that may scratch the ceramic finish. Additionally, consider periodically filling your mug with a mixture of warm water and a small amount of baking soda, letting it sit for a few hours before washing. This can help maintain the mug's appearance.
Why should I choose a handcrafted Lugn Mug over a mass-produced mug?
Handcrafted mugs like our Lugn Mug offer a unique and authentic touch that sets them apart from mass-produced alternatives.
Each handcrafted Lugn Mug is a one-of-a-kind piece, with subtle variations in texture and appearance. This uniqueness adds a personal and artistic element to your daily ritual, making your mug truly special.
Handcrafted mugs are created by skilled artisans who pour their passion and expertise into every piece. This level of craftsmanship results in a mug that not only serves its purpose but is also a work of art that you can appreciate.
Handcrafted mugs often involve sustainable and eco-friendly practices. By choosing a handcrafted option, you support artisans and sustainable production methods that align with your values.
The attention to detail in handcrafted mugs means that they are typically more robust and long-lasting. They can be cherished for years, making them an excellent investment in your daily beverage experience.
Handcrafted mugs make for exceptional and thoughtful gifts that show you've gone the extra mile to choose something truly special. They are ideal for impressing friends and loved ones with a distinctive and meaningful present. Check out our Gifting Page for a range of thoughtful and meaningful gift sets.
Where are Casa Alessia's products made?
We partner with independent designers and skilled artisans around the world to create high-quality and lasting homeware. You may learn more about us here.
When will I receive my order?
We dispatch orders within 36 hours. If you've chosen free standard delivery, please expect your order to arrive within 3-5 days.
You may also choose same-day delivery or next-day delivery on checkout. Please place your order before 3pm for next-day delivery.
What are the shipping charges?
We offer free standard delivery for all orders with a minimum purchase of $100. You may also choose same-day and next-day delivery on checkout.
I haven't received my order. What should I do?
Please contact our customer service team at hello@casaalessia.com or drop us a WhatsApp message at 8022 9459, Monday - Sunday, 8am - 6pm with your order number and we will be happy to assist you.
I've received my order, but it's faulty. What should I do?
Firstly, we're sorry you received the wrong or faulty product. We're dedicated to resolving any issues. Simply complete our Online Return Form to request a swift replacement, and leave the rest to us.
Can you gift wrap my order?
Please visit our dedicated page for GIFTING where you can find a selection of products that are pre-wrapped in sustainable and beautiful packaging. Additionally, if you would like us to handwrite a personalised message on a card, simply leave the message in the personal note section during checkout.
8022 9459
Drop us a message on WhatsApp to have your questions answered immediately. Operating Hours: Mon-Sun, 8am - 6pm

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